Customer conversations become insight-rich with AI-powered transcription, sentiment detection, and call quality analysis revealing both experience and performance in every interaction.
Telecom providers generate thousands of customer call recordings every day, but manual review made it nearly impossible to track sentiment, compliance risks, or agent performance at scale. Valuable insights were locked away in unstructured audio data.
Blue Mesh offers AI speech analytics that transcribes and analyzes SIP calls. It combines speech processing with SIP metadata to identify sentiment, intent, call quality, and agent performance trends.
Raw recordings are now transformed into clear, actionable intelligence. Organizations gain timely visibility into customer experience, service quality, and compliance issues enabling data-driven improvements across support operations.
Get conversational intelligence with transcription and understanding on the world's best speech AI platform.